Refund policy

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Damaged, missing or wrong orders

If your order arrives damaged, is missing items, or is not what you ordered, contact us within 7 days of delivery through badtrip.com.au/contact with your order number and a photo where relevant. We will replace the order or refund it, your choice.

Change of mind

Bad Trip is a food product. Once an order has been dispatched we cannot accept change-of-mind returns, as sealed drinks that have left our care cannot be resold.

Refunds

Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.